HP's Computer Technical Support ~ Pinoy Reviews

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Thursday, July 17, 2008

HP's Computer Technical Support

When I was contacting HP regarding my laptop, I was inevitably connected to the technical support and the one who answered was an Indian national. Now I don't have qualms about outsourcing but HP Philippines should have foreseen that though English is understood by almost all Filipinos, not everyone of us is comfortable speaking the language and even if we are, I don't think any one of us knows the exact English term of a particular computer part that we have a problem with. So instead of being able to help, there's a good chance that there will be a miscommunication between the CSR and the customer.

Now given that HP's computer technical support is ALL located in India, if they're really serious about their so called "customer service" then they should try hiring local technicians to handle Philippine technical concerns.