Wi-Tribe Review: Why Try? ~ Pinoy Reviews

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Saturday, November 19, 2011

Wi-Tribe Review: Why Try?

So, I was looking for a back-up internet provider because lately, Bayantel has been down in our area. Enter the whole page ad by Wi-Tribe in the local papers. 2Mbps for 998? That's the cheapest and fastest connection at that price point, plus the fact that there's no lock-in period until December 2, what have you got to lose, right?

Fortunately for you, I got to try out their service so that you don't have to waste your precious time and money.

So, what is Wi-Tribe's service and what is this "4G" they're talking about? Well, basically, it's WiMax, I don't know what the heck is WiMax but its not like Smart or Globe Broadband wherein you have a dongle with simcard although Wi-Tribe does have a USB dongle which means you can take it with you wherever you go but it doesn't have a simcard so you can't swap out their sim and put it in a much better, nicer looking dongle.

Now that's out of the way, let me talk about their actual service. When their sales representative got to our house to do their demo, they gave me a black Motorola modem which was pre-installed with their service but the default speed you got was around 512mbps until your account got activated. My account got activated within 24 hours and I readily went to speedtest.net to check out their claim of 2Mbps speed. I was surprised that it got past the 2Mbps mark. Nice! Internet browsing was a breeze. I was actually pretty impressed...but that lasted only 24 hours.

The next day, I was prepared to do some downloading. I wanted to watch a 2 minute HD trailer of Hunger Games on YouTube, I was actually hoping that I could watch it without any buffers because 1) it's a 2 minute video 2) I'm supposed to have a 2Mbps speed. 15 minutes passed, I wasn't even at half finished with the trailer!

How about bittorrent? A lot of Filipinos are looking at Wi-Tribe with their 2Mbps speed for torrenting, well, it's a no go. Heck, a torrent with 2000 seeders and 5000 leechers and I couldn't get even get past the 1kbps download speed!!!!! And I'm supposed to be a new customer! Isn't there supposed to be a honeymoon stage of some sort?

So I called up their hotline, which by the way you should be prepared to wait for 15-30 minutes before you get a hold of an actual customer service representative. The troubleshooting includes you disconnecting from your actual wifi router, connecting it directly to your PC, clearing some cache, and then going to Wi-Tribe's website which of course tells you that your speed is beyond 2mbps mark whilst other bandwidth test sites says your bandwidth is just 256-768kbps.

In the end, I realized that as a back-up internet, I shouldn't have applied for the 998 plan but should have stuck with the 598 plan. Now in order to downgrade my plan, I have to pay 2,000 downgrade fee. Whether I should bite it or just turn in my modem to their nearest Wi-Tribe office and apply for a new plan I have yet to think about.  I'll wait another week and see if I can actually get a honeymoon period from them but if you still plan to try their service, stick with the plan 598, it would be a lesser disappointment.

22 Comments:

Londred said...

pp eyformI think they blocked P2P down and up on purpose. They don't want to go out of business with a lot of users killing the traffic.

J.A. said...

I have the same experience. The demo was impressive. The first day of use was terribly disappointing. I got <200kbps. Torrent won't go higher than 15KBps!

Anonymous said...

nice review bro. it helps a lot. :D
I'm planning to avail a wi tribe connection two weeks from now, good thing i read your comment. Thanks!

Anonymous said...

Sir!

Any update on how your speeds are doing? What is the average nowadays? I'm thinking of getting one as a back up but then. 500+ to shell out.

Thanks

natalie1981 said...

Downloading torrents is still a pain. You have to wait around 1-6am in order to get a decent download speed on torrents. Service is also unreliable. Intermittent internet connection and slow speed. I'm on the verge of cutting my subscription but i don't have time to go to their wi-tribe physical store as my place is not near any one of them.

paulettearanza said...

stick na lang to smartbro or globe...unreliable newbies

Anonymous said...

well luckily i tend to search for ISP feedback before i subscribe to them..

kudos to your post. keep it up.

Alex said...

I'm subscribed to wi-tribe 1998, no lock-in.

My take and some tips:

a) Only download torrents between 1am and 7am. This is when wi-tribe allows torrent downloads. They are however fast, though only for these 6 hours.

b) The same time of day is when you will see the internet speeds for which you paid your money.

c)Youtube on wi-tribe is sloooow.

d) If you live in a condo, the higher your floor, the worse your signal, the worse your speed. I was told this by the rep and this was confirmed when I moved from a 17th floor Eastwood condo to a 6th floor Eastwood condo. I've also tested it on the 30th floor on Roxas Blvd where its useless and in a house in Cubao where it was perfect.

e)PS3 online gaming runs relatively well but only once we moved to our 6th floor condo.

f)Most of the day time the speeds are under 1mbps, usually around the 0.45 mbps. My speedtest just now was 0.12 mbps. The witribe website's speedtest will show you higher and false speeds as compared to speedtest.net.

g) Hardly any downtime. Once I had about 4 hours and that was the maximum.

h) They are very, very reasonable with bill payment waiting about 2 months before cutoff. Once you pay you'll be back on within an hour usually. After missing a payment due date you'll get popup reminders on your laptop and a couple of text messages and emails, but all in a friendly tone.

So, overall what would I say? Well, 75% of the time my speeds are under 1MBPs and they tend to go over after 1am. I'd say that the 598 pesos for up to 1 mbps is worth it and even the 998 pesos for up to 2 mbps if you want faster downloads at night. However do NOT get the 1998 pesos like me. Its honestly throwing your money away.

mang jose said...

I just applied for a wi tribe a few days ago online then a day after, a technician arrived bring with him boxes of modems, and did a line (demo) test which is fine so there you go. after the demo test, i asked the tech if is it possible for me to make the payment in a few days. the tech told me that it will be easier for me to just make the payment to HIM directly, and I might pay for the modem if I wont pay right away, and he committed that as soon as i pay him, there will be connection within the day. so I found ways to have cash that day, having the feeling that the tech would not leave my house if i dont pay him the initial payment. it's now been 2 days sincve he gave me the wi-max, until now I still have no internet connection. I have the official reciept though. It's not a scam but I didnt appreaciate how the tech offered his product and violate sales poslicy by giving me false hopes and inaccurate information

Anonymous said...

exactly the same experience.

Youtube is so slow in wi-tribe, you wonder why you bother getting a 2 mbps plan. I had it side by side with a bayan dsl 768kbps against the 2mbps of wi-tribe. wi-tribe performance was so pathetic. Wrong decision signing up with them. Don't be the next victim. you have been warned.

Anonymous said...

I'm running on wi-tribe's prepaid plan. 220php for 512kbps is satisfactory. You can torrent well enough, past midnight to the wee hours of the morning... 6am-ish, you can get speeds of 40-60kbps on torrent. For some reason streaming is poor, I have a hard time streaming videos but that doesn't bother me so much since I prefer downloading videos instead. Direct downloading isn't that good either, takes awhile to download a 20mb zip file but... on the plus side standard browsing is good. I can read online comics at a fairly fast rate and I can move through sites fairly quickly enough. I'd give the service a 7 out of 10. Its wireless, so if you get it expecting a lot out of it dream on. Also signal isn't good if you aren't beside a window facing empty space. If your window is facing another building only 3 feet away that won't do. I've got a street just outside my window so my signal can reach 2-3 bars on average. I'm on the 2nd floor of my apartment.

Anonymous said...

wow i just bought a prepaid wi tribe! Good Luck to me!

Eyes4tech said...

i think you should read this speed test made for Wi-tribe http://www.eyes4tech.com/2012/05/review-wi-tribe-plan-998-2mbps-5days-speed-test-drive

Anonymous said...

my plan is 998 which supposedly has a speed of 2mbps. but download doesnt even go up to 100kbps.

My other ISP plan, which i have now is my smartbro, the canopy type, where you have an antenna on year roof, i was one of the first subscriber of this service, havent changed my plan yet, up to now its 288kbps. But it bursts up to 1.5mpbs anytime. no peak offpeak hours.

Anonymous said...

wi-tribe is a cheat. their sales gave me assurance that i have signal in my area. I paid them P998. Got home and plugged it. No internet. Called them and their tech folks told me there is no signal in TAGUIG! They asked me to return their modem but no one wants to talk to me about my refund. Its been more than a year now and all their branch clerk with cheap hair color can tell me is "follow up na lang po".

Anonymous said...

Tomorrow I'll be availing there product 2mbps for 998. I keep reading for the feedback of this product. And yet few of you said that it is good, but still depends on the location if you are near at their tower or something like that. Guys wish me all the luck, because our place is between the sand and stone(L.O.L). It is really spooky here, cause its still new. Hope that Wi-Tribe will work on me even if I know now what will happen.
Thanks...

df1 said...

just got the plan 1998 4mbps today and testing it here in QC. speed really is not even giving 1mbps speed, average is 512. 4bars and browsing is smooth and acceptable 7/10. email sending/receiving is ok 5/10. but the torrent downloading is 0/10. youtube is slow 3/10. overall, im not satisfied. I will return and get my money back tomorrow w/in 24 hrs.

Anonymous said...

thank you, people! thought of terminating my pldt dsl and get wi-tribe thinkin it's much faster but i guess you saved me!

Anonymous said...

has anyone tought of taking legal action against wi-tribe for blatant violation of service contract?

Anonymous said...

guys,the signal depends on how far you are from their tower.
for me,i am about 400+ meters away from their tower and the demo unit that they tested here was astounding.
plan 1mbps and i reache 1.7mbps.
on the time of my subscription,i availed 2mbps plan and the speed is impressive reaching up to 5mbps.
i guess it all depends on....
location, location, location....

Anonymous said...

I had my defective modem replaced today with a new one and the CSR told me I would be able to use my connection in 2-3 hours. It has been more than 3 hours and I still cannot use my internet connection and I am unable to reach a customer service rep via phone nor chat. When I try to login to my acct info on the wi-tribe website it tells me that my acct is no longer active. I just settled my entire balance yesterday 10/12/2012. If this issue will not get resolved then I would like to discontinue my service and receive a prorated refund. And I do not think that I should be charged the Early termination as my intention to disconnect is because of bad service. My modem was changed more than once because of defects, I was receiving a constant speed of less than 1mbps out of my previous plan of up to 4mbps prompting me to downgrade my service plan and I had previous problems with the bill not being sent to me more than once even when I already stated such concern more than once. my experience with Wi-tribe has been frustrating and tiresome. I am very dissatisfied with the service and I would like to be released from my commitment since I do not have service at all at this moment so I can switch to a different ISP.

Anonymous said...

Please do not subscribe to Wi-Tribe, they promise a Speed of 1 Mbps, but the Speed test.net will only give you,0.26 as a upload speed, and 0.27 as their download
speed. I have called and complained to the company several times, and they keep giving me false hopes and promises, that the service will improve, but until today more than 1 month now, the service is still bad. Don't be the Next Victim!